Our GPS Trackers include a 7-day money back guarantee (may not apply to all tracking devices – contact us for specific details on included devices). If you are dissatisfied with your service or tracker/s for any reason, you will receive a full refund. Device/s must be returned in their original packaging and in the same condition as received, Device/s must not show any signs of wear and tear. Device/s must be returned to Alpha GPS Tracking. Tracker/s must also be shipped with some form of tracking number to confirm receipt of return if you cancel your account within 7 days of the activation of your account. After the 7-day money back guarantee expires, you will be committed to the original Terms and Conditions accepted at time of purchase. This procedure applies to all returns. Contact support at info@alphagpstracking.com or call 619-623-2931. Please include full name, date of purchase, user ID and the reason for return.